FAQ

Who are we?

A company within the Aucoffre group, Vera Valor is the premier Luxury Private Mint in France. We are proud to offer you a range of gold and silver coins of exceptional quality. By minting our own legal-tender coins, we aim to make precious metals accessible to all.

Because behind each coin is a story, we want to give you the opportunity to tell yours.

Our coin-making partners are LBMA accredited, which guarantees the highest standards concerning the quality of our products and the origins of the precious metals we use.

Our aim is to give you the opportunity to source gold or silver coins that will meet your needs. Whether you are building up your own heritage or looking to pass it on, our wide range of coins will ensure that you find what you're looking for.

If you'd like to know more about our values, visit the Luxury Private Mint section. If you have any questions about our products, please email us using the following address: [email protected].

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Where are the coins manufactured?

All of our coins are created exclusively in world-renowned coin manufacturing facilities.

Aware of the social and environmental challenges around gold-mining, we choose our partners with the greatest care. Our coin-making facilities are LBMA accredited, which guarantees the highest quality in the precious metals we use and their origins. If you would like to find out about the coin-making process, visit the Designing our creations section.

Because our business is built upon the quality of our products and our transparency around their fineness, we have chosen to create products that are made only of pure gold and silver (999.9 fineness for gold products and 999.0 fineness for silver).

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How do I create an account?

You can create your account very quickly. You just need to click on "Log in" at the top right of your screen and then on "Create an account".

The next step will ask you to fill in the relevant details for your account. You can also choose whether or not you wish to receive our upcoming newsletters and special offers by ticking the box "Receive our newsletter".

Once you've completed this step, you will receive a welcome email.

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I've forgotten my password. What shall I do?

Don't worry, it happens to all of us. If you forget your password, just click on Forgotten password on the account login page and follow the steps shown. You'll receive an email that will allow you to reset it.

How do I update my personal information?

To update your details, you need to go to your personal area by logging into your account using the "Log in" link on the top right of the page. Access your account by clicking on your name at the top right of the page. You can then update your personal information, such as your password or your delivery address.

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What can you tell us about the quality of your gold and silver coins?

To ensure that you are investing in the highest possible quality, Vera Valor gold and silver coins have a fineness level of 999.9 parts per thousand for gold and 999.0 parts per thousand for silver.

These investment coins are minted by the greatest gold refiners in the world, certified by the London Bullion Market Association.

On the veravalor.com site, you will also find some of the great collectors' items, such as Napoleon 20 franc coins. These products are sourced exclusively within the professional market and you will be provided with a certificate of authenticity.

Why do the coin prices vary?

The coin prices are subject to change as they're linked to the fluctuating prices of gold and silver. To ensure that prices are fair, they are updated in real time. This guarantees that you are buying your gold and silver coins at the best price.

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Is it possible to personalise the coins?

We love giving our customers access to the very best by offering a bespoke service. So, for certain coin ranges, you may personalise them by having an engraving on the obverse side of the coin.

You can therefore create a truly unique coin as a gift or a keepsake for your home.

I'm looking for a specific coin but I can't find it on your site.

We have chosen to limit our product range, only offering coins that enjoy worldwide recognition and whose origins can be fully certified by us. This discerning policy means that you can be sure that you are buying gold and silver coins whose provenance, fineness and quality have been fully appraised.

However, the Aucoffre group (our parent company) has over 10 years of expertise in precious metals and has an extremely wide range of products available, such as the Krugerrand, Sovereign, Maple Leaf, Australian Nugget or the Panda from the China Mint. So, if you're looking for a very specific product, please contact us at [email protected] so that we can help you find what you're looking for.

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Are there different weights for gold and silver coins?

Yes, there are indeed different weights for gold and silver coins. The most commonly used unit is the troy ounce. Below you will find the approximate equivalent weights in grams:

• 1 once = 31,1 grams
• 1/2 once = 15,5 grams
• 1/4 once = 7,77 grams
• 1/10 once = 3,11 grams

What is the coin premium?

The coin premium is the difference between the price of the precious metal contained within the coin and the total price of the coin.

If we wanted to draw a parallel with a luxury product such as a handbag from a major fashion house, the premium of the bag represents the difference in price between the raw materials (the leather) and the final price of the bag. Thinking about it in these terms, the premium on a coin is minuscule compared to the premium that applies in the luxury goods sector.

The main factors that influence the coin premium are:

• Manufacture: the manufacturing costs.
• Speculation: the premium depends on the rules of supply and demand for a given coin. If a coin is rare and sought after, the premium will be higher.
• Storage: If a coin is in perfect condition, the premium will remain intact. However, if the coin is damaged (scratches, finger marks, rubbed areas), the premium can be reduced and could even become negative. That's why we always send your coins to high end vaults that will ensure that your coins are protected.

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What is a legal-tender coin?

For a coin to be used as legal tender, it must be issued by a given country. The face value expressed in the currency of the issuing country must be attributed to the coin independently of its actual, intrinsic value.

Here's an example to make it a bit clearer.
Let's take the Vera Valor Elizabeth II, one troy ounce of gold with a face value of 100 New Zealand dollars (NZD). The coin was minted in partnership with the island of Niue and has a face value of 100 NZD, giving it the status of legal tender. If you wished, you could use this coin to pay for a product with a value up to 100 NZD in shops that accept the New Zealand dollar. However, we wouldn't advise you to do this! The intrinsic value of the coin is actually derived from its weight in solid gold, which would be far more than its face value of 100 NZD.

What is the face value of a coin?

The face value of a legal-tender coin is the value assigned to it by the body responsible for its minting. Usually shown on the reverse side, the value is not related to the intrinsic value of the coin, which represents the value of its component parts.

Let's look again at the example of the Vera Valor Elizabeth II 1 ounce. Its face value is 100 NZD, whereas its intrinsic value corresponds to the price of 31.1 grams of solid gold.

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What is the vintage of a coin?

The vintage defines the date of issue of a gold or silver coin. It is usually stamped on the obverse side of the coin.

What is the assay value of a coin?

The assay value of a coin describes its fineness. It corresponds to the proportion of pure precious metal (gold or silver) contained within an alloy. It's expressed in number of parts per thousand.
So if a gold coin has an assay value of 900‰, this means that the alloy has 900 parts of gold and 100 parts of other metals (known as base metals). Because we wish to offer you the very best, our Vera Valor coins have an extremely high fineness value of 999.9‰ for the gold Vera Valor.

What is a hallmark?

In the same way that luxury fashion houses emblazon their creations with their logo, the hallmark gives you information about the manufacturer of the coin and its assay value. It is applied during the striking process and is an integral part of the coin.

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How much does international delivery cost?

1. Would you like to place an order from a country in the European Union? Please see our "Secure delivery" section to find out more.
2. Do you live outside of the European Union? Don't worry, Vera Valor can still deliver your package to you, subject to a small supplement to cover the additional transport costs. You will need to find out whether taxes and duty fees apply to the delivery country.

Due to the many different regulations that apply in each country, it's not possible for us to provide information about exactly which taxes and duty fees apply to each destination country. If you have any questions about delivery outside of the European Union, please contact us by email at: [email protected]. Our advisers are available to give you the information you need so that you can receive your delivery wherever you like.

Please note that we reserve the right not to deliver to certain destinations due to recurrent problems we've encountered on previous deliveries. We apologise if this causes you any inconvenience. Please get in touch so that we can work out a solution with you.

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How long does delivery take?

The delivery time is calculated from the point at which the package is handed over to the carrier. For deliveries to European Union member states, it takes an average of 2 to 5 working days.

However, it does depend on a number of factors, such as product availability, delivery destination and carrier timescales, as well as factors outside of our control.

When you place your order, an approximate delivery time will be indicated to you. In addition, once your order is complete, you will be sent a tracking number by email so that you can track your order.

If you have any questions about delivery times, please contact us using the contact form. We will respond as soon as we can.

Is it possible for me to collect my purchases from your premises?

Obviously, for security reasons, we do not hold any stock at our offices. It is therefore not possible to collect your purchases from us.

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Where should my order be shipped to?

Depending on the type of delivery, your signature is required to confirm receipt of the package. You will therefore need to go to your nearest post office to collect your package. In some cases, notably where the total value is less than 300 euros, the package can be sent directly to your home. We recommend that you arrange to be at home when the delivery is scheduled.

We use a discreet and highly secure delivery service that enables your package to be tracked through all stages of the delivery.

I want to return my product. Is this possible?

Due to the price fluctuations of our products based on a price chart and in accordance with Article L221-28 of the Consumer Code, we are unable to accept returns on gold and silver coins and bullion coins.

Please see our "Returns policy" section to find out more.

For accessory products, you have 14 days after receipt of the package to contact our teams and exercise your cancellation rights. This can be done under "My account".
You just need to fill in the returns form, indicating:

• your order number
• the reason for the return
• a photo of the product you wish to return

Our teams will be in touch with you very soon afterwards to explain the returns process.

Only items returned within 14 days of delivery in perfect condition and in their original packaging, accompanied by the "returns form" that our team will send to you, will be acceptable. Once the product has been received at our premises and its condition checked, we will then arrange for a full or partial refund which you will be notified about by email.

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How do I get a refund on the order that I returned?

As soon as we receive your return in our logistics facility, we will process your request within 14 working days. We will credit the bank account that was used for the purchase of the returned item.
You will also receive notification of the refund by email.

I've received a damaged product. What should I do?

When you receive your package, be sure to take note of its condition and notify the delivery person if you notice any issues at the point of delivery.

We always endeavour to prepare your order with the utmost care. The order is double-checked to ensure that we are sending you a product of a very high quality. However, we are only human and mistakes can happen, so please accept our apologies if an item you receive is damaged. If you happen to receive a damaged item, please get in touch with our customer service department immediately at [email protected].

If the damaged item is a gold or silver coin, you have 72 hours from receipt of the package to lodge your complaint. Our customer service team will respond to you as soon as possible and will help to arrange an exchange of the damaged items.

The same rules for returning damaged items apply to bullion and investment coins. We will arrange an exchange at our own cost. The return does not entitle you to a refund under any circumstances, as stipulated in our Returns policy.

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What payment methods do you accept?

We accept debit cards, Visa and Mastercard. For security reasons, we do not accept payments by cash, cheque or postal order.

Our card payment system is provided by PayZen. This system is secured using SSL, the safest and most widely accepted payment security protocol. We also use 3-D Secure technology, which guarantees the highest level of banking security.

Your bank details are encrypted and are not shared with our site. So, you don't need to worry about your payment. Vera Valor does not hold any of your banking details.

My payment card doesn't work on your site, what shall I do?

If you encounter any payment problems, please contact us at the following address: [email protected] so that we can advise you on the payment process. We are here to help you find a solution to your problem.

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